Terms of Service
Last Updated: 2026-03-23
1. Agreement to Terms
By accessing or using RouteKR's services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our service. RouteKR provides a proxy purchasing (buying agent) service for Korean products on behalf of international customers.
2. Service Description
RouteKR acts as a purchasing agent. We purchase products from Korean online stores on your behalf based on the product URL, options, and quantity you specify. We receive the items at our center in Korea, inspect them, and ship them internationally to your provided address. RouteKR does not manufacture, sell, or guarantee any products. We are an intermediary service. We only act for ordinary online stores where prices are shown in Korean won and the purchase is confirmed immediately. We do not handle sites that trade only in their own points or credits, formats where the purchase is not confirmed (prize draws, raffles, giveaways, group buying, pre-orders), or items tied to a membership or account tier that a third party cannot buy on your behalf. If such an order is received, we will confirm and refund it in full.
3. Pricing & Payments
Orders require two payments: (1) First payment covers the product price plus a flat ₩3,000 service fee (free for orders over ₩100,000). (2) Second payment covers international shipping fees, calculated after the item arrives at our center and is weighed. All prices are displayed in KRW (Korean Won) and converted to your local currency at checkout using the daily exchange rate with a 3% margin. Payments are processed through our payment gateway. (3) Orders requiring additional handling incur extra fees: ₩3,000 per pre-order item (charged even on orders over ₩100,000), 5% of the product price for delivery to an address inside Korea, and ₩15,000 per order when our contracted carriers cannot handle the item and an alternative route is used. We notify you before proceeding, and the charge appears as an add-on line in your second payment. Secondhand orders are charged a ₩5,000 handling fee (applied instead of the ₩3,000 fee for new items; the ₩100,000 waiver does not apply) and a ₩5,000 basic inspection.
4. Order Processing
After your first payment is confirmed, we purchase the item within 1-2 business days. Domestic delivery to our center typically takes 1-5 business days depending on the seller. Once received, we inspect the item, record a video, measure the weight, and notify you of the international shipping cost. After the second payment, items are shipped within 1-2 business days. (All timeframes are based on business days, excluding weekends and holidays.)
5. User Responsibilities and Customs
You are responsible for providing accurate product URLs, options, quantities, and shipping addresses. You must comply with your country's import regulations and customs duties. RouteKR is not responsible for customs fees, taxes, or duties imposed by your country. Customs inspection, seizure, disposal, or return-to-sender decisions rest solely with the destination country's customs authority — RouteKR has no involvement. Some countries (including Japan) prohibit import of patent/trademark-infringing items (e.g. PopSockets patent JP6091438 until 2032 covers smart grips like 스마트톡/그립톡, counterfeit luxury goods), meat and meat-containing foods (instant ramen, beef bone soup, dumplings, ham, etc). Customs guidance shown in the checkout flow and RouteKR extension is based on known cases and does not cover all rejection scenarios. Please verify import eligibility yourself before ordering. Prohibited items also include hazardous materials, weapons, counterfeit goods, and items restricted by international shipping regulations.
6. Limitation of Liability and Payment Method Costs
RouteKR is not liable for product quality, defects, or discrepancies between the product listing and the actual item received from the seller. We provide an inspection video so you can verify the item before international shipping, plus detailed photos if we find an issue. Our inspection covers the exterior condition, the quantity and the contents; functional testing may not be possible for technical reasons. If you need a specific check, tell us how it should be tested and we will confirm whether we can do it. If we can, an additional inspection fee applies based on the time it takes. Our liability is limited to the service fee paid. We are not responsible for delays caused by sellers, customs, or shipping carriers. Damages arising from customs seizure/disposal/return at destination, SWIFT bank fees charged by your sending bank for Wise transfers (typically 2,500-5,500 JPY in Japan), transfer processing time (1-3 business days), and exchange rate fluctuations affecting payment amounts are all borne by the customer — RouteKR is not liable. Cost comparisons shown in checkout are average estimates and may differ based on your bank's actual policies.
7. Account Termination
You may terminate your account at any time by contacting support@routekr.com. We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse our service. Pending orders must be completed or cancelled before account termination.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising from the use of our service shall be subject to the exclusive jurisdiction of the Anyang Branch of the Suwon District Court, Republic of Korea.
9. Payment Fees, Cancellation and Refunds
A payment processing fee is charged in addition to the order amount, depending on the payment method. If an order paid by PayPal is cancelled or refunded, the payment provider does not return that fee, so it is deducted from the refund; this applies regardless of the reason for cancellation. For international card payments the fee is fully returned on cancellation and is therefore not deducted. The applicable rates are shown on the payment screen and on the Refund Policy page. You may cancel an order until it ships, and the product amount is refunded in full. For cancellations at your request, however, a handling fee covering the work already done is deducted from the refund. There is no deduction before purchase; after purchase but before arrival at our centre, 5% of the product price (minimum KRW 5,000); after arrival and inspection, 10% (minimum KRW 10,000); and once packing and weighing are complete, 10% (minimum KRW 10,000) plus KRW 5,000. Cancellation also removes the buying-fee waiver that applies to orders over KRW 100,000, so KRW 3,000 is charged. Domestic return shipping and any return fee charged by the seller are deducted separately at cost.
10. Rouk Points
Rouk are loyalty points with a usage value of 1 Rouk = KRW 1. They are earned only through activity on RouteKR, cannot be purchased, sold, transferred or refunded for cash, and are not a payment instrument. Points earned from 2026-09-26 expire 6 months after the date they are earned. Points granted as part of a short-term promotion expire on the date stated in the message that granted them — for LINE event points this is 3 days after they are granted. When you spend Rouk, the oldest points are used first. We notify you before general points expire; promotional points state their expiry in the grant message itself. Expired points cannot be restored. If your account is closed, any remaining Rouk are forfeited.
11. Deposit balance
Deposit balance is the amount we return to you when our Concierge service finds a cheaper seller and you actually save money, after deducting the Concierge fee. It is not granted for any other reason and is tracked in Korean won. You can use it to pay for RouteKR orders. It has no expiry date and never lapses. At checkout, deposit balance is used before reward credit or Rouk points. Deposit balance cannot normally be withdrawn or refunded in cash. However, if you close your account and request it, we will pay the remaining balance to your PayPal account; PayPal's payout fee is deducted from the amount paid. If the balance is so small that nothing would remain after the fee, payout is not possible, and we will tell you before you close your account. If an order is cancelled and the purchase does not take place, deposit balance granted for that order may be reclaimed.