Contact Us
Have questions about our service or need help with an order? We're here to help.
Business Hours
Monday - Friday, 10:00 AM - 6:00 PM (KST, GMT+9)
We respond to emails within 1 business day.
Frequently Asked Questions
How long does the entire process take?
From order to delivery, the typical timeline is 7-14 days: 1-2 days for purchasing, 1-5 days for domestic delivery, 1-2 days for inspection and packaging, and 3-10 days for international shipping depending on destination.
What payment methods do you accept?
We accept PayPal, which supports credit cards, debit cards, and PayPal balance. Payments are processed in your local currency (USD, JPY, CAD) for your convenience.
Can I combine multiple orders into one shipment?
Yes! If you have multiple items at our center, you can request consolidation to save on shipping costs. Contact us at support@routekr.com to arrange consolidation.