Refund & Cancellation Policy
Statutory Withdrawal Right (Korea E-Commerce Act, Article 17)
You may withdraw your purchase within 7 days from the date you received the goods.
- Change of mind: withdrawal allowed within 7 days of delivery (return shipping is the customer's responsibility).
- Item differs from listing/ad: withdrawal allowed within 3 months of receipt, or 30 days from when the discrepancy was discovered.
- Withdrawal may be restricted if the item has been used, damaged, or its resale value has decreased over time.
Cancellation Policy
You may cancel your order under the following conditions:
- Before purchase: Full refund of first payment minus PayPal processing fees.
- After purchase (before arriving at center): Cancellation depends on the seller's return policy. A 5% cancellation fee applies.
- After arriving at center: Cancellation is possible but return shipping to the seller and a 10% handling fee apply.
Refund Policy
Refunds are provided in the following cases:
- Item is out of stock and cannot be purchased — full refund.
- Wrong item received from the seller — we contact the seller for exchange or refund on your behalf.
- Item is significantly different from the listing — refund after review of inspection photos.
Return Policy
Returns after international shipping are handled as follows:
- You must contact us within 7 days of receiving the item.
- Return shipping costs are the customer's responsibility.
- Refund is processed after the item is received back at our center.
Non-Refundable Cases
- Items that have been used or opened (cosmetics, food, etc.)
- Items damaged due to customer negligence after delivery
- Change of mind after international shipping has been completed
For refund or cancellation requests, please contact support@routekr.com with your order number. We aim to respond within 1 business day.