Refund & Cancellation Policy
Payment fee on cancellation
The payment processing fee charged at checkout is handled differently on cancellation depending on the payment method.
| Payment method | Fee charged | On cancellation |
|---|---|---|
| International card (Visa·Master·JCB) | 4.61% | Fully returned (nothing deducted) |
| PayPal | ₩550 + 7.9% | Not returned — deducted from the refund |
The PayPal payment fee is not returned by the payment provider, regardless of the reason for cancellation. If you pay by international card, no fee is deducted when you cancel.
Statutory Withdrawal Right (Korea E-Commerce Act, Article 17)
You may withdraw your purchase within 7 days from the date you received the goods.
- Change of mind: withdrawal allowed within 7 days of delivery (return shipping is the customer's responsibility).
- Item differs from listing/ad: withdrawal allowed within 3 months of receipt, or 30 days from when the discrepancy was discovered.
- Withdrawal may be restricted if the item has been used, damaged, or its resale value has decreased over time.
Cancellation Policy
You may cancel your order under the following conditions: For PayPal payments, the payment provider does not return its fee when an order is cancelled or refunded, so the PayPal fee charged at checkout (₩550 + 7.9%) is deducted from the refund. This applies regardless of the reason for cancellation. For international card payments the fee is fully returned on cancellation, so nothing is deducted.
- Before purchase: Full refund of first payment minus PayPal processing fees.
- After purchase, before arrival at our center: subject to the shop's own cancellation and return policy. If cancellation is accepted, we refund your payment less a ₩3,000 handling fee and any domestic shipping already incurred.
- After domestic delivery is complete (item at our center): a ₩3,000 handling fee plus round-trip domestic shipping applies, and whether a return is possible follows the shop's policy.
Refund Policy
Refunds are provided in the following cases:
- Item is out of stock and cannot be purchased — full refund.
- The seller sent the wrong item or a defective one — we request an exchange or refund from the seller on your behalf. A ₩3,000 handling fee applies when a return or exchange is processed.
- Item significantly different from the listing — refunded to the extent our inspection record can show it (exterior, quantity, contents).
Return Policy
Returns after international shipping are handled as follows:
- You must contact us within 7 days of receiving the item.
- Return shipping costs are the customer's responsibility.
- Refund is processed after the item is received back at our center.
Non-Refundable Cases
- Items that have been used or opened (cosmetics, food, etc.)
- Items damaged due to customer negligence after delivery
- Change of mind after international shipping has been completed
For refund or cancellation requests, please contact support@routekr.com with your order number. We aim to respond within 1 business day.